Emergency Water Damage Guide

What to do in the first 24 hours

First 30 Minutes - Critical Actions

1

Ensure Safety First

Turn off electricity to affected areas. Avoid contact with water if electrical hazard exists.

2

Stop the Water Source

If possible and safe, shut off the main water valve or stop the source of water.

3

Call Emergency Services

Call 911 if there is structural damage, electrical hazard, or anyone is injured.

4

Call a Water Damage Professional

Contact a restoration contractor immediately. Time is critical - every hour counts.

5

Document Everything

Take photos and videos of all damage for insurance purposes.

Next 24 Hours - What to Do

Remove Standing Water

Use pumps and wet vacuums to remove standing water as quickly as possible.

Increase Air Flow

Open windows and doors, use fans to increase ventilation and drying.

Remove Wet Items

Move furniture, rugs, and personal items to dry areas.

Contact Insurance

File a claim with your insurance company and provide documentation.

Insurance Documentation

  • Take detailed photos and videos of all damage
  • Document the date and time damage occurred
  • Keep receipts for any emergency repairs
  • List all damaged items with descriptions and estimated values
  • Keep copies of all communication with contractors
  • Get written estimates from restoration companies
  • Document the cause of the water damage

What NOT to Do

❌ Don't turn on electricity in wet areas

❌ Don't delay calling a professional

❌ Don't throw away damaged items without documenting

❌ Don't ignore mold growth

❌ Don't attempt major repairs yourself

❌ Don't forget to document for insurance

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